Last Updated: October 3, 2026

At TailTocks (“we,” “our,” or “us”), we value your privacy and are committed to safeguarding the personal information of our community of pet lovers. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tailtocks.com (the “Site”).

1. Information We Collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as “Order Information.”

2. How We Use Your Personal Information

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you regarding your order status and shipping tracking;
• Screen our orders for potential risk or fraud;
• When in line with the preferences you have shared with us (such as joining our newsletter for 10% off), provide you with information or advertising relating to our handcrafted pet products;
• Review uploaded pet photographs solely for the purpose of creating your personalized custom pet clock artwork.

3. Payment Security & Third-Party Processors

Your payment details are encrypted using industry-standard 256-bit SSL encryption. We partner with Tier-1 PCI-DSS compliant payment gateways (such as Stripe, PayPal, Apple Pay, and Google Pay). TailTocks never sees or stores your full credit card number or CVV code on our servers.

4. Your Rights (GDPR & CCPA)

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.

If you are a California resident, under the California Consumer Privacy Act (CCPA), you have the right to request disclosure of the categories and specific pieces of personal information collected, and the right to request deletion of such information without discrimination.

To exercise any of these rights, please contact us at [email protected].

5. Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact our Data Protection team at [email protected].